Hello
I'm Juan
Customer Support Professional
,
Freelance Web Developer
&
Latin Dance Artist
.
Nice to meet you!







I'm a citizen of the world
I speak 7 languages
I'm a diverse individual
MY
PROFESSIONAL
JOURNEY
Or how I discovered my passion for tech and helping others
(You can check out my resume, too, but this is way cooler)
He scores a job in one of the most exclusive beach golf resorts in Florida.
He works in several nearby fine dining restaurants where he will develop his customer service skills, attention to detail as well as strong organizational and multi-tasking skills.

There, he works his way up to a Customer Service Team Leader role with Brio, where he's in charge of daily operations and customer satisfaction.
He supervises the front of the house team, enforcing quality service standards. He fine tunes his mediation and de-escalation skills and creates friendly business relationships with guests that result in improved customer retention. He's also in charge of daily financials.

In his spare time, he gets immersed in the latin culture of the area and starts growing an interest for dancing and how it brings people together.

“This was a wonderful time in my career.
I learned how to manage a team and how to create meaningful, lasting relationships with customers. I was happy, but I knew I could do more than hospitality.”
— Juan, Customer Service Team Leader @ Brio
During his time in Miami, he sees the potential for growth in the entertainment industry and starts working for the biggest latin dance academy in South Florida.
He puts his leadership experience and people skills to use and works closely with the owner to grow and scale the business.
He is in charge of managing customers accounts, billing, sales, and provides support for hundreds of customers on site, over email, phone and chat.
He also helps manage social media and even assists instructors during class. His favorite part of the job is introducing folks to the world of dance and creating meaningful relationships with them.

As the studio grows, he embraces his love for latin dance, becomes an instructor, and starts shaping his own role in the company. He and his team start performing across Florida, entertaining the crowds.
2 years later his hard work pays off when he gets noticed by a big name in the industry and gets cast in ''Viralo al Reves", latest music video by International Grammy Award Winner Jose Alberto ''El Canario''.

“During this time I discovered that my passion for community and relationships went beyond the world of hospitality. I could have never imagined pivoting my career in this direction would bring so much growth and wonderful memories.”
— Juan, Customer Service Mgr @ Casa Salsa
Both the hospitality and entertainment industries are heavily impacted by the pandemic.
Realizing he has to pivot his career again, this time into a more reliable field, he decides to learn programming.
Just 2 months in, he gets promoted to Case Investigator, a role where he'll use his experience to create rapport with patients, provide guidelines, resources, and ultimately help save lives.
He acquires valuable experience with high volume of calls, phone etiquette, remote work, CRM systems, all while collaborating with multiple departments within the Department of Health.


“Towards the end of my time with RIDOH, something clicked. I realized it wasn't so much a specific industry I was after, but the satisfaction of helping others and doing meaningful work. I knew I wanted to take that with me when the time to break into tech came.”
— Juan, Case Investigator @ RIDOH
He relies on his network from the latin dance community and finds his first couple of clients: International actor and model Carla Collado, based in Miami, and internationally published photographer Fuquan Ferrell, based in Atlanta.


“Learning about programming and web development introduced me to the infinite possibilities the tech industry has to offer.
It also made me realize working WITH people will be needed more than ever as we enter the AI revolution. I believe there is room for someone with my skillset in this emerging market.”
— Juan, Freelance Web Designer & Developer

• I want to work with an incredible product alongside world-class experts, and;
• I want to put my skills to use in an industry I'm actually passionate about.
• I have a passion for technology and sustainability, and;
• I am looking for a company to grow with long-term.